This blog entry is a repost from Netvibes’ blog.

If you’re a fan of music, indie films and emerging technologies, Austin will definitely be the place to be in the forthcoming days. Between March 8 and 17, the capital of Texas will hold the famous South by Southwest (SXSW) conferences & festival. Fostering creative and professional growth alike, SXSW is the premier destination for discovery.

Can’t make it to Austin? Not a problem: we’ve got you covered. To make sure you won’t miss a thing, we’ve set up a comprehensive Live Dashboard gathering all the relevant info in one single place, including:

• social networks monitoring (Twitter, Facebook, Google+ etc.)
• blogs
• movies & pictures
• agenda
• exhibitors and sponsors profiles
• and more…

Like with every Live Dashboard, Netvibes will give you access to the advanced tools only available with our Premium Dashboards, like SmartFilters and Analytics. With our latest apps (like Social Search), easily keep up with all the news and announcements and don’t miss a single bit of info about SXSW. Follow the event from your desktop, on your mobile phone or in your couch.

Also featured on the Live Dashboard, you will find Dassault Systèmes’ contribution to SXSW through the Giza3D project demonstrating jointly with Harvard University how 3D Experiences are pushing their way into the classroom as a new kind of learning medium. If you will be attending SXSW, here is more details about the time and venue.

Dassault Systèmes will also cover SXSWi (Interactive), follow @Dassault3DS and upcoming blog posts on 3D Perspectives for more! And of course, follow @netvibes on Twitter too!

Check out the SXSW Live Dashboard now! http://sxsw.netvibesbusiness.com/

Hey everyone, my name is Rémi and I am an intern at DS. Basically, I assist Kate in her work, whether it is here, on the 3DPerspectives blog, or internally.  Part of my mission is managing the 3D Perspectives Twitter account.

What I’ve noticed is that there are lots of  job offers related to 3D and PLM!  Coming from a public relations background, I’m not used to seeing so many postings.

On Twitter  I’m seeing around 10 tweeted 3D and PLM offers a day.  I did a quick survey based on 4 days (from Wednesday the 23rd to Monday the 28th of February).  Keep in mind that I can’t spend my whole day on Twitter…  so this is basically based on 1 hour a day, so 4 hours altogether.

Summed up, my 4 hours of Twitter find no less than 40 job offers in the US, UK, India and France!  Crazy right?  I wish it was my cup of tea;  I would have become this kind of engineer straight away…

Any thought that pops up? Please comment!

Cheers!

Rémi

Why Social Media?

My name is Matthias and I work for the  Dassault Systèmes Customer Support team. Whether you are a DS product user or not, chances are you hardly know who we are. And of course we don’t know all of you. Yet we play an important role in each other’s everyday working life. Because our job is to help DS users when they have technical issues with our products.

That may be the first reason why we decided to step into social media. We, as a support entity, want to know who the users of our products are. We want to know what they say, what they think. Because they are the ones who know best our products.

And it’s even more than that. We want to connect with our users and have discussions with them. And, today, what better place is there to do so than on social media platforms?

Creation of the 3DSsupport account on Twitter

In April 2010, we launched our first “social” initiative: a Twitter account named 3DSsupport. The idea is to listen and learn as well as communicate on a larger  scale. But of course we have higher expectations for the future. Our favorite model in terms of support on Twitter is Microsofthelps. If you don’t know this one, you should really check it out. The account is handled like a real support channel. A team of five people is there to answer all technical questions. They even have opening hours… can you imagine that?

I don’t know if we will ever be able to reach such level of achievement but once again we have high expectations and we will do our best to fulfill them.

A little of that human touch

One of the most interesting things about the Microsofthelps account is the way they bring their support team to light. Support is about people. Real people, like you and me. We tend to forget that when we call for technical issues.

That’s why we put a picture of our Web support team on the 3DS Support account. From left to right, you can see Lionel, François, myself, Sonia and Etienne.

As I was saying previously, this Twitter account is only a first step and you will soon hear more from us on other social media.

At this point, it’s really important for us to have feedbacks regarding our social approach. So, what do you think? Do you have suggestions / ideas about the way Support should be present on social media?

Best,

Matthias