Live from 3DEXPERIENCE Forum North America 2012 – Day 1

By Aurelien

Here is a recap of Day 1 from 3DEXPERIENCE Forum North America 2012 (Nov 6-7, Orlando). Want to follow all the action as it happens? Use the hashtag #3DXforum or our Netvibes live dashboard.

Dassault Systèmes’ Customer Support becomes Social!

By Vincent

Hi! My name is Vincent and I work for the Dassault Systèmes’ Customer Support team.

The mission of this organization is to help 3DS products’ users to ease their daily working life. Whenever they have a technical issue we need to answer correctly as fast as possible!

In April 2010, we created a @3DSsupport account on Twitter to add a new touch point with our users, to learn from their feedback and to adapt our approach of delivering Support services. This was a first step to become Social, but as Matthias said back then, we want to go further  :-)

Knowledge Centered Support as a Strategy

Indeed when you are using any application, you go to search on Forum and/or watch in a FAQ to quickly find the solution of your problem, you want to have all knowledge available at the same place and benefit about the expertise of the application company experts!

In July 2011 we made fundamental changes on our support website and on our Knowledge Base (private access) by implementing a search engine powered by EXALEAD. The results were phenomenal! Our users could find what they searched for two times more often than before and consume knowledge articles made by our 3DS products support experts.

However our users expect more and we want to deliver the best.

Support becomes Social

Today, I am happy to announce that we put at our customers and users disposal a new service, a social service, leveraging our innovative platform powered by 3DSWYM technology.

On swym.3ds.com, I and my team propose now a new support feature to our users by adding 3 support communities dealing with 3DSWYM, CATIA and CAA adding to the shared knowledge a capability to interact with your peers.

Watch the video below to get a glimpse of the featured content:

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Just experience it as Matt Wynn did and let us know your feedback, what could be improved, and your expectations!

Last but not least, if you’re attending one of the upcoming 3DEXPERIENCE Forums North America or Europe, stop by our booth for a live demo!  :-)

Here to serve you the best,

Vincent and the Online Support community team

Vincent BADIE is managing the Online Support community team

Live from World Engineering Education Forum in Argentina

By Charles

Throughout the year, Dassault Systèmes is involved in a lot of worldwide events promoting engineering education.

From October 15th to 18th was held the first World Engineering Education Forum (WEEF) in Buenos Aires, Argentina. This event brought together the biggest and most important international organizations devoted to engineering education like The MathWorks, HP or Microsoft. The objective was to think and find solutions about sustainable development and social inclusion through engineering education.

As a premium sponsor, Dassault Systèmes played a major role during this event:

Our 3DS booth gathered the Academia team from 3DS HQ, the 3DS Latin America team and Teckdes, our local academic reseller. They met with students, deans and educators, but also hosted several meetings, including a workshop highlighting academic projects authored by Argentinean students.

Our 3DS booth gathered the Academia team from the HQ, the LATAM Marketing team and Teckdes, our local academic reseller. They met with students, deans and educators, but also hosted several meetings, including a workshop highlighting academic projects authored by Argentinean students.

Invited on stage, students from the National University of La Plata and Universidad Tecnologica Nacional presented their projects made with CATIA, SIMULIA, SolidWorks and other 3DS software. Have a look at the projects:

Modelization and analysis of the operational capacity of La Plata airport in order to modernize and improve its capacity.
Made with: CATIA V6, SolidWorks, ENOVIA V6 and 3DVIA Composer

Innovation product design: The Smart Doormat has been designed to clean shoes and to prevent the floors from rotting. Indeed, our houses, hospital and all indoor places in general are   polluted with germs, dirt, bacteria and so on because people don’t take off their shoes.
Made with: CATIA V5 and 3DVIA Composer

An alternative solution for recycling automotive tires: the use of tires as water conducts. The objective of this project was to develop a machine to manufacture a duct for/to drain stacked water.
Made with: CATIA V5 and SIMULIA

Design of a Three Wheel Electric Vehicle:  The vehicle is powered with 19,5 kw/hs Lithium Batteries and has Brushless Type Electric motor.  Its maximum speed is 60 km/h with a range of 300 km.
Made with: CATIA V5 and SIMULIA

You can find on our Facebook page more pictures from the WEEF 2012 event as well as more details about the student’s projects. Hope you’ll enjoy!  :D

 



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Beyond PLM (Product Lifecycle Management), Dassault Systèmes, the 3D Experience Company, provides business and people with virtual universes to imagine sustainable innovations. 3DSWYM, 3D VIA, CATIA, DELMIA, ENOVIA, EXALEAD, NETVIBES, SIMULIA and SOLIDWORKS are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries.