At a dinner party, when I talk about my job, the first question I have to answer is always “your company builds aeroplanes, right?”. And the second one is “so you work at Dassault Systèmes Support? But what is Support exactly?” That’s why I came up with the idea of presenting our job to you all through a short video.
No, Support is not only about answering to the telephone in an overcrowded call-center. It’s a more complex organization built to interact directly with Dassault Systèmes’ clients and users so as to make sure that they are statisfied with our products.
And since a short video is better than a long speech…
Is it clearer now?
By the way, this post will be followed by a series of interviews of (real) support people in the weeks to come so stay tuned!