Passionate. That’s the first word that comes to my mind to describe Caroline. What is she so passionate about, you’ll ask? Support, of course…

That’s why we could not have dreamt of a better person to conclude our series of 3 portraits of support people (the first two were Shirly and Nejib).

Caroline manages a team of experts who handle the requests coming from our customers. She defines support with three words: communication, tenacity and pedagogy.

Needless to say that she loves her job. Just watch the video and you’ll see it by yourself. Her enthusiasm is so catching!

So, this is it. We’ve come to the end of our series of videos about Dassault Systèmes Customer Support. Hope you’ve enjoyed them and learnt more about our jobs and activities.

Cheers,
Matthias

As promised here, Quentin, our Virtual Race Contest Winner, shares his thoughts about the Offhore Racing with Michel Desjoyeaux 3D Serious Game compared to the real thing.

Keep 3D-ing,

Rich

When we welcomed Michel Desjoyeaux and his team in the Passion for Innovation Program, we had two challenges. The first one was to help Michel to design a new 60 feet monohull for La Route du Rhum-La Banque Postale and the Barcelona World Race in record time. Michel’s team succeeded with the help of our solutions and our experts.

The second one was to produce a 3D experience because Michel was willing to share his life on board with the general public. We produced a 3D visit of the virtual boat and a serious game with an online contest. You can read more about it here.

The time had come for our two winners, Quentin and Thomas, to get on board with Michel Desjoyeaux and his crew. After the virtual experience, they had to taste “the real thing”, and the Dassault Systèmes project team as well.

We enjoyed perfect conditions, with a sunny weather and just enough wind to get fantastic sensations on Michel’s new MOD 70 multi-hull. We also had a chance to sail on the new MACIF monohull, a sister-ship of the FONCIA IMOCA boat and compare the virtual boat we made to reality. Although we found them pretty close,  nothing can replace the wind in the sails and the thrilling sensation of speed when those sea-Formula 1 accelerate!

Our two winners had a chance to steer the MOD 70 and enjoy a private Deluxe Masterclass with Michel Desjoyeaux providing them with advice in person. An unforgettable experience, as you can see in the gallery below. Click on thumbnails to enlarge photos.

Stay tuned for an exclusive Quentin’s interview as well!

Keep 3D-ing,

Rich